Privacy Policy & Terms

Company Details

Prime Scale Media
De Nieuwe Erven 3
5341 NV Cuijk
Netherlands
Email: contact@primescalemedia.com
WhatsApp: +31 61 530 0300

Privacy Policy (GDPR)

Data we collect

We collect information you provide when contacting us or using our services: name, email address, business type, ad spend range, and information shared via WhatsApp or our contact form. We do not sell personal data to any third party.

How we use your data

• To respond to enquiries and provide our services
• To manage your ad account relationship and service delivery
• To send service-related communications

Legal basis (GDPR Article 6)

Processing is based on Article 6(1)(b) — contractual necessity — and Article 6(1)(f) — legitimate interests in providing our service.

Data retention

Client data is retained for the duration of the service relationship and for up to 7 years thereafter as required by Dutch law (Belastingdienst).

Your rights under GDPR

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restriction of processing
• Right to data portability
• Right to object to processing

To exercise these rights, contact us at contact@primescalemedia.com. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Cookies

This website uses no tracking cookies. We do not use Google Analytics, Facebook Pixel, or any third-party tracking technology on this website.

Terms of Service

Service description

Prime Scale Media provides agency ad accounts for Meta, TikTok, and Google advertising platforms. Accounts are provisioned on Prime Scale Media's Business Manager infrastructure. The client retains full control of their advertising campaigns.

No guarantee of results

Prime Scale Media does not guarantee specific advertising results, ROAS, revenue outcomes, or account stability. Ad account performance depends on factors outside our control including creative quality, targeting, product quality, and platform algorithm changes. Account restrictions can occur even on agency-level accounts due to platform policy enforcement.

Acceptable use

• All advertising must comply with the relevant platform advertising policies (Meta, TikTok, Google)
• Advertising of prohibited or restricted products is not permitted
• Clients are responsible for the content and compliance of their own advertisements
• Deliberate policy violations that result in account termination may result in service termination without refund

Liability limitation

Prime Scale Media provides ad account infrastructure as a service. We are not responsible for campaign performance or the results of individual advertising campaigns. Platform policy changes, algorithm updates, and account reviews may affect service availability.

Governing law

These terms are governed by Dutch law. Any disputes are subject to the exclusive jurisdiction of the courts of Gelderland, Netherlands.